- Home
- Service Level Agreement
Service Level Agreement
Service Level Agreement (SLA)
SME Bank is committed to achieving customer satisfaction by delivering e-services with efficiency through the Funding Gate.
This Service Level Agreement sets out the expected timeframe for completing and delivering the services provided through the Funding Gate, following the submission of all required data and documents by the beneficiaries. Please note that this timeframe excludes any period required to complete additional information or documents.
Support and Assistance
The SME Bank website provides beneficiaries with support and assistance services to facilitate access to information and address inquiries through
Privacy and Confidentiality
The SME Bank is committed to protecting the privacy of beneficiaries and safeguarding the confidentiality of their information. The Bank also affirms its commitment to protecting personal data in accordance with its Privacy Policy, which forms an integral part of the Terms of Use of the Bank’s website.
- To view the Privacy and Information Confidentiality Policy, click here
Our Services
Funding Gate:
An electronic platform that links private sector financing entities with micro, small, and medium enterprises seeking financing, enabling them to choose the suitable financing offer easily.
- To apply for financing, click here.
Loan Application Status Inquiry:
This service enables beneficiaries to track the status of their financing applications and access the latest updates and related procedures seamlessly.
- To check the status of your financing application, click here.
Support Centers:
SME Bank is present at SME support centers in partnership with the Small and Medium Enterprises General Authority "Monsha'at", to strengthen direct engagement, provide digital services, and facilitate opportunities for cooperation and partnership.
- To view service details and book an appointment, click here
Communication Channels
SME Bank is committed to engaging and responding to all inquiries received from beneficiaries, which can be submitted by visiting the "Contact Us" page
E-Service | Duration | Availability |
Funding Gate | ㅤ30 business days | 24/7 |
SMEs Support Centers | To be added | Sunday to Thursday, 10:00 AM - 6:00 PM |
Loan Application Status Inquiry | Instant | 24/7 |
Complaints | ㅤ5 business daysㅤ | Sunday to Thursday, 8:00 AM - 4:00 PM |